Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
“Be prepared to be surprised!” Clooney’s wife appeared in public and raised questions among fans
Few people know that Amal Clooney is known not only as George Clooney’s wife, but also an outstanding human rights lawyer. She studied law at NYU and Oxford University, highlighting her impressive career and commitment to justice.
Amal is the founder of the Clooney Foundation For Justice, which works hard to protect human rights, particularly through investigating mass atrocities and supporting victims on their path to justice.
George Clooney often describes Amal as perfect and praises her as an amazing person and wonderful woman. Despite their age difference, they have created an exemplary family together and enjoy their life together.
Their paths first crossed when Amal was in his mid-30s and George was already in his 50s. The couple recently accompanied Michelle Obama and Melinda Gates on a charity trip to Malawi, with their rare public appearance drawing widespread admiration.
Despite her outstanding achievements as a lawyer and her significant charity work, Amal’s natural beauty also became the focus of discussion.
Some expressed suggestions that she might consider cosmetic treatments to improve her appearance.
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