Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
“He Has a Good Plastic Surgeon,” Mike Myers Leaves Fans Shocked in Rare Appearance
As he made his first public appearance since October 2022, Mike Myers left fans speechless with his transformation. The iconic Austin Powers actor bore little resemblance to his usual self, leaving everyone in awe. Take a look at the captivating photos from the evening.
The 60-year-old actor attended the 49th AFI Life Achievement Award Gala, which honored Nicole Kidman. He chose a classic black tuxedo paired with a black bow tie for his attire.
Myers unveiled a fresh buzz cut, proudly showcasing his natural grays. Additionally, he donned a neat, short gray beard, marking a significant departure from his signature longer, brown hair that defined much of his career.
Online, fans were surprised by the star’s dramatic transformation. One person commented, “It’s been ages since I’ve seen any pictures of Mike. He’s unrecognizable but looks good here. I like the buzz cut and gray hair.” Another simply remarked, “I didn’t recognize him.”
Some expressed suspicion that the Austin Powers actor might have undergone cosmetic procedures. One online user exclaimed, “He obviously has a good plastic surgeon,” while another stated, “So much plastic!”
Another star who has been subject to speculation regarding plastic surgery is Tom Cruise. The actor attended a charity gala in London earlier this year, but all discussions revolved around his unrecognizable appearance.
Leave a Reply